Privacy Policy

This Privacy Policy explains what personal information IndoOils Naturals Private Limited ("IndoOils", "we", "us") collects when you use www.indooils.com, why we collect it, who we share it with and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

In short

• We collect only what we need to answer your enquiry, prepare your quote and deliver your order.
• We never sell your personal information.
• Bulk (B2B) orders are paid by bank transfer, so we never ask for card details.
• In our invitation-only online store, payments are handled by Razorpay. We never see or store your card or UPI details.
• You can ask us to show, correct or delete your information at any time by writing to sales@indooils.com.

Who we are

IndoOils Naturals Private Limited is the company responsible for your personal information collected through this website.

www.indooils.com is a business-to-business (B2B) platform. Companies use it to explore our products, download documents, request quotes and samples, and place bulk orders. We also run a private online store for selected customers, which can be opened only through a personal invitation from us.

Registered address: B804, Galaxy Vega, Greater Noida West, Uttar Pradesh 201306, India. GSTIN: 09AAJCI1122P1ZB.

What we collect

When you send an enquiry, request a quote or ask for a sample: your name, company name, business email, phone or WhatsApp number, city, state, country, the products and quantities you are interested in, and your message.

When you create an account or place an order: the details above, plus your billing and delivery addresses, GSTIN (if you give it) and your order history. Your password is stored only in an encrypted (hashed) form that nobody, including our staff, can read.

When you pay for a bulk order: bulk orders are paid by bank transfer. We record the amount, date and bank reference of your payment so that we can match it to your invoice.

When we invite you to our private online store: your name, email and phone number, which we use to create your personal access link. When you pay in the store, Razorpay collects your payment details directly. We receive only the payment reference, the amount and whether the payment succeeded.

When you chat with us on the website: the messages you type and any contact details you choose to share.

When you subscribe to our newsletter: your email address.

Automatically, when you browse: your IP address, browser and device type, the pages you visit and how you arrived at our site. We use this to keep the site secure and to understand which pages are useful.

We do not ask for sensitive information such as health records, Aadhaar numbers or bank passwords, and we ask you not to send them to us.

Why we use it

• To reply to your enquiry and send you quotations, samples and product documents (CoA, TDS, SDS).
• To process, pack, ship, invoice and track your orders.
• To meet our legal duties, including GST invoicing and record-keeping.
• To provide customer support, including through our website chat.
• To send product updates and offers, only if you have agreed to receive them.
• To protect the website and our customers against fraud, spam and misuse.
• To improve our website, products and service.

Business contacts

IndoOils sells mainly to businesses. We may contact companies about our products using business contact details that they have published themselves, such as on their website or a trade directory. Every such email lets you opt out, and if you ask us to stop we will not contact you again.

Website chat

Our chat assistant may use an artificial-intelligence service (Google Gemini) to suggest answers to your questions. Your chat messages are sent to that service only to produce a reply. Please do not share payment details or other sensitive information in the chat. If you need to speak to a person, ask in the chat or email sales@indooils.com.

Cookies

Cookies are small files saved by your browser. We use:

• Essential cookies to keep you signed in, remember your cart, protect forms against misuse and keep store sessions secure. The site cannot work properly without these.
• Analytics cookies (through Google Tag Manager and Google Analytics) to count visits and see which pages are used, in a combined form that does not identify you personally.

You can block or delete cookies in your browser settings. If you block essential cookies, signing in and checkout may not work.

Who we share it with

We share personal information only with trusted service providers who help us run our business, and only what they need to do their job:

• Payment processing: Razorpay, only for payments in our private online store.
• Banks: our bank, to receive and match payments for bulk orders.
• Delivery: Delhivery and other courier, transport and freight partners, who receive your name, phone number and delivery address.
• Email and messaging: our email delivery provider, and WhatsApp when you choose to contact us there.
• Technology: our hosting, security, analytics and chat-assistant providers.
• Professional advisers: our accountants, auditors and lawyers, where needed.
• Government authorities: where Indian law requires it, for example tax authorities or a court order.

These providers are bound to keep your information confidential and use it only for the service they provide to us. Some of them may store information on servers outside India, with appropriate safeguards.

We do not sell, rent or trade your personal information to anyone.

How long we keep it

• Enquiries and quotes: up to 3 years after our last contact with you, unless you become a customer.
• Orders, invoices and payment records: at least 8 years, as required by Indian tax and company law.
• Newsletter subscriptions: until you unsubscribe.
• Website logs and analytics: up to 26 months.

After that we delete the information or make it anonymous.

Your rights

You have the right to:

• Ask what personal information we hold about you and how we use it.
• Ask us to correct or update information that is wrong or out of date.
• Ask us to delete your information, unless we must keep it by law (for example, invoices).
• Withdraw your consent to marketing at any time, using the unsubscribe link in any email or by writing to us.
• Nominate another person to exercise these rights on your behalf if you die or become unable to do so.
• Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India if you are not satisfied.

To use any of these rights, email sales@indooils.com from the email address you used with us. We will reply within 30 days.

Keeping your information safe

The website uses an encrypted (HTTPS) connection. Passwords are hashed, access to customer records is limited to staff who need it, and every staff action in our system is logged. No system is perfectly secure, but if a breach affects your personal information we will inform you and the authorities as the law requires.

Children

Our website and products are meant for businesses and adults. We do not knowingly collect information from anyone under 18.

Links to other websites

Our pages may link to other websites, such as social media or courier tracking pages. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows when it was last updated. If we make an important change, we will show a notice on the website or email registered customers.

Grievance Officer and contact

If you have a question or complaint about your personal information, please contact:

Grievance Officer, IndoOils Naturals Private Limited

B804, Galaxy Vega, Greater Noida West, Uttar Pradesh 201306, India

Email: sales@indooils.com

Phone / WhatsApp: +91 98990 04939 (Monday to Saturday, 10:00 am to 6:00 pm IST)

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.